Redirect
The only way you can redirect a record/document to another user, is if this document is still in that users "in-box."
Within the "Sent Documents" window, you may select a record to be redirected to another user or department. You will then select a user or department from the "Select User" drop down list found within the "Send Document" window. Lastly, select the "Send Docs" button. A pop up window should have opened stating "Document sent successfuly" and require you to select the "OK" button.
See also